Danimex (Technical) Supportâ„¢

Danimex Communication offers a unique level of Technical support, which includes helping resellers with:

  • A higher level of technical support on-site or via email or phone
    • Education and training of users and customer technical staff (Danimex Academyâ„¢)
    • Site survey conduction for better coverage and performance of your setup
      • RF Coverage and data-link performance study
      • System integration planning
      • FAT and SAT testing (Factory/Site- Acceptance Test)
    • System solutions with in-depth TETRA, DMR Digital, HF, Analog, select5 and MPT1327 expertise
    • Power Backup solutions provider
       
  • Support Ticketing System for efficient RMA and technical issues
    • Online knowledgebase FAQ for easy troubleshooting
    • Access to FTP site offering relevant downloads of manuals, brochures and firmware upgrades.

 

 

Services provided by Danimex

Technical support Technical support Technical support Customer support
Project Management Implementation of Solutions After Sales Support Logistics
Consultancy and
Needs Assessment

System Design
(Multi Standard &
Multi Vendor)

End to End Development
and Operation

Product Lifecycle Management
& Planning

Turnkey Communication
Solutions
Training

Configuration

Programming

Installation

Supervision

FAT

SAT

Commissioning
Extended Warranty

Service Packages

Local Maintenance

Local Repair

Spare Parts

Technical Hotline

Online Support

FTP site with
manuals and firmware
Emergency Stock

48 hour Global
Delivery

Customized labels

Consolidated
Shipments

Export Licenses

ISO9001 defined procedures
Opening hours

The Danimex Technical Support team is placed at the main office in Denmark.

Danimex Support is available during business hours in Denmark

Opening hours:
08:00 - 16:00 GMT+1


The office does not respond during official Danish holidays.

Danimex Services

The Danimex Service concept rests on 4 pillars, which take care of every need there may be in your projects - large or small.